Customization Policy

Customized Products Policy (Pre-Designed Shapes)

Effective October 6, 2026 · Applies to all personalized and custom seed paper orders placed through seedbloomgifts.com

At Seed Bloom, our customized seed paper products are made especially for you. Each piece begins with our 100% recycled, tree-free paper embedded with real, US-origin wildflower seeds. You add the names, dates, messages, or other approved details that make the piece personal to your occasion.

Because customized products are made specifically to your specifications, please read this policy carefully before placing your order.

 

1. What can be personalized

Depending on the product, you may be able to personalize your seed paper with:

• Names

• Dates

• Short messages

• Event or memorial details

• Other text specifically offered through the product page

The available character limit and personalization options are shown on each product page. Please stay within the stated limits so your text can be properly displayed and printed.

Review your personalization before ordering

Personalized text is entered directly on the product page. You will be able to see a preview of how your text is expected to appear before completing your purchase.

Please carefully check:

• Spelling

• Names

• Dates

• Punctuation

• Capitalization

• Spacing

• Line breaks

• The overall appearance of your personalized text

Your submitted personalization will be used for production. The preview is provided to help you review your content before placing your order, so please make sure everything is correct before completing your purchase.

Seed Bloom is not responsible for errors in names, dates, wording, spelling, or other information entered by the customer.

 

2. Content and design guidelines

We review customized orders before they go into production. To protect our customers, our business, and the integrity of our products, we may decline or request changes to personalization that includes:

• Brand names or trademarks where their use is not authorized

• Copyrighted artwork or other protected material that you do not have permission to use

• Hateful, threatening, obscene, discriminatory, or otherwise offensive content

• Content that violates applicable laws or third-party rights

• Text that exceeds the character or formatting limits shown on the product page

• Third-party photographs or other imagery that is not supported by the product's customization options

Our seed paper printing process is designed primarily for text and simple line art. It is not optimized for detailed photographic reproduction.

If we identify an issue with your submission, we will contact you before printing whenever reasonably possible. We may ask you to provide revised content or an alternative design. If the requested customization cannot reasonably be produced, we may cancel and refund the affected customized item.

 

3. Personalization preview

The product-page preview is intended to show you how your personalized text is expected to appear on the finished product.

Because seed paper is a natural, handmade material, the physical finished product may have minor differences from the digital preview. These may include slight differences in:

• Text positioning

• Ink appearance

• Color

• Paper texture

• Paper thickness

• Seed visibility

The preview should therefore be considered a representation of the finished product rather than an exact photographic reproduction.

The preview does not replace your responsibility to check the spelling, wording, names, dates, and other information you enter.

 

4. Handmade and natural variation

Each Seed Bloom piece is handmade using 100% recycled, tree-free paper embedded with real, US-origin wildflower seeds.

Because our products are handmade and contain natural materials, minor variations are normal and should be expected. These may include differences in:

• Paper texture

• Paper thickness

• Paper color

• Shape and edges

• Seed placement and visibility

• Ink appearance

• Overall appearance from one piece to another

Product photographs and digital previews may also appear slightly different depending on your screen, device, browser, lighting, and display settings.

These natural and handmade variations are not considered defects.

 

5. Seeds and germination

Our seed paper contains real, US-origin wildflower seeds. However, we cannot guarantee that every piece will germinate or produce flowers.

Germination and growth depend on factors outside our control, including:

• Soil conditions

• Watering

• Sunlight

• Temperature

• Climate

• Planting depth

• Timing

• Ongoing care

We provide planting instructions to help you get the best possible results, but germination and bloom outcomes are not guaranteed.

A Customized Product is purchased primarily as a personalized keepsake, favor, card, tag, memorial item, or gift. Its function as a keepsake or gift is not dependent on the seeds successfully germinating.

 

6. Production and shipping

Our standard production time for customized products is 5–7 business days.

Rush production, where available, is 2–3 business days and may require an additional fee.

Large, wholesale, or event orders may have different production timelines. We will confirm the expected production schedule individually for these orders.

Production time does not include shipping or carrier transit time. Shipping times are separate and are shown at checkout or provided in your order information.

Any delivery date shown at checkout or communicated by our team is an estimate and is not a guaranteed delivery date.

Planning for weddings and time-sensitive events

If you are ordering for a wedding, funeral, memorial service, celebration, or other time-sensitive event, we recommend placing your order at least 3 weeks before your event date, and earlier during busy wedding and holiday seasons.

If your requested event date is unusually close to the order date, we may contact you to discuss the production and shipping timeline before proceeding.

If you choose to proceed despite a limited timeline, you acknowledge that carrier delays or other circumstances outside our control may affect delivery.

 

7. Shipping delays, loss, and damage

Once your order has been completed and handed to the shipping carrier, carrier transit and handling are outside Seed Bloom's direct control.

If your package is delayed, lost, or damaged during transit, please contact us as soon as possible. We will work with you to determine the appropriate resolution, which may include a replacement, reprint, or refund depending on the circumstances.

We may request photographs, packaging information, tracking details, or other information needed to investigate a shipping-related issue.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

 

8. Returns, refunds, and reprints

Because customized products are made specifically according to the personalization submitted by the customer, customized products are generally not eligible for return or refund due to a change of preference.

The following applies to customized products:

Situation	What happens
You want to change your text before placing the order	You can edit your personalization directly on the product page before completing your purchase.
You request a change or cancellation after placing the order	Contact us as soon as possible. If production has not started, we may be able to accommodate the request. Once production has started, changes or cancellations may no longer be possible.
The finished product does not match the personalization submitted with your order	We will provide a reprint or full refund, at your choice, subject to verification.
The product arrives damaged or has a manufacturing or printing defect	We will provide a reprint or full refund, at your choice, subject to verification.
You entered a spelling, wording, name, date, or other detail incorrectly	The item is not eligible for a free refund or reprint because of a customer-entered error. A reprint may be available at standard pricing.
You changed your mind about the wording or design after ordering	Customized products are not eligible for a refund based solely on a change of preference.
Non-personalized products are included in the same order	Our standard return policy applies to eligible non-personalized products.

Qualifying misprints or defects

If your customized product does not match the personalization you submitted, arrives damaged, or has a qualifying manufacturing or printing defect, please contact us within 14 days of delivery.

Email sales@seedbloomgifts.com and include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, if the item was damaged during shipping

Please do not discard the product or packaging until we have had an opportunity to review the issue.

If the issue qualifies under this policy, we will offer a replacement/reprint or refund as appropriate.

 

9. Customer-entered errors

Please review your personalization carefully before submitting your order.

This includes checking:

• Names

• Spelling

• Dates

• Numbers

• Addresses

• Wording

• Punctuation

• Capitalization

• Spacing

• Any other information you provide

If you approve and submit an order containing an error that you entered, Seed Bloom is not responsible for that error, even if the error is discovered after production or delivery.

If you need a replacement because of a customer-entered error, we may be able to offer a reprint at the standard reprint price.

 

10. Goodwill exceptions

We understand that mistakes and unusual circumstances can happen.

At our discretion, Seed Bloom may offer a partial refund, discount, replacement, or complimentary reprint outside the situations covered by this policy.

Any such resolution is a one-time goodwill exception and does not change this policy or create an obligation to provide the same exception in the future.

 

11. Our right to contact you about your order

If we identify a problem with your personalization, such as unsupported content, an unclear submission, or a formatting issue that may affect production, we may contact you before proceeding.

Please make sure the contact information associated with your order is accurate and that you can receive messages from us.

If we cannot reach you and production cannot reasonably proceed without clarification, your order may be delayed until the required information is received.

 

12. Customization acceptance

By placing an order for a Customized Product, you acknowledge that:

1. You are responsible for reviewing the personalization entered on the product page before completing your purchase.

2. You understand that customized products are made specifically according to the information you submit.

3. You understand that customer-entered spelling, wording, names, dates, and other information are your responsibility.

4. You understand that handmade and natural variations are normal for seed paper products.

5. You understand that seed germination and bloom outcomes cannot be guaranteed.

6. You have reviewed and accepted the applicable production and shipping timelines.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or limited under applicable law.